DEVELOPING SME CAPABILITIES SERIES: How to enable your company to achieve Sales Excellence and Customer Satisfaction

PROGRAMME OUTLINE:

12.30pm – 1.00pm

Registration

1.00pm – 1.15pm

Opening speech by Director of EDC@SCCCI

1.15pm – 2.45pm

Personal Sales Mastery and Client Mastery by Leroy Frank Ratnam

2.45pm – 2.55pm

Sharing on EDC@SCCCI

2.55pm – 3.15pm

Tea Break / Networking

3.15pm – 4:45pm

Service Excellence Through Customer Centric Initiative by Caleb Chua

4.45pm – 5.00pm

Closing by EDC@SCCCI

Leroy Frank Ratnam 

Principal Sales Trainer, 
Adam Khoo Learning Technologies Group Pte Ltd

PERSONAL SALES MASTERY AND CLIENT MASTERY
Explode your sales figures in the new 21^st century!

·        The importance of powerful sales beliefs and its effect on performance

·        The new and empowering beliefs using the NLP change belief exercises to effectively form and reinforce your beliefs to be sustainable and impactful

·        Understanding the 21^st century consumer market

·        Bringing across the 4 buying motivators to effectively create the sale

·        Moving from vendor relationships to strategic partnership

·        Creation of instrumental commitment from clients

FACILITATOR:

Leroy Frank Ratnam is a certified Licensed Trainer of Neuro-Linguistic Programming (NLPä), Certified Sales Professional (CSP) and Certified Sales Trainer (CST) under Sales and Marketing Institute International (SMII). Some of his clients include the Prudential Assurance, GE Money, Elpis Financial, AIA, ERA, Huttons, and many other sales organizations.

Caleb Chua 

Associate Consultant, 
Adam Khoo Learning Technologies Group Pte Ltd

SERVICE EXCELLENCE THROUGH THE CUSTOMER CENTRIC INITIATIVE (CCI)

Achieve Customer Satisfaction Effectively! Up to 50% GRANT through CCI!

• Introduction to SPRING’s Customer Centric Initiative (CCI) to assist organizations
• Transform service levels in your organization on a systematic basis
• Deliver better, faster service and increase customer satisfaction and loyalty
• Increase credibility and mindshare with your customer and the value of your organization
• Create impactful and memorable customer experiences
• Move up in the service excellence rankings and improve your bottom line

FACILITATOR:

Caleb Chua is a Senior Singapore Quality Award Assessor and was the principal consultant for 4 SQA winners. He has consulted and provided training for organizations such as MAERSK, Parkroyal Hotels & Resorts, MOLEX, Shangri-la Hotels & Resorts, Singapore Airlines, CANON, Deutsche Bank, amongst many others.

WHO SHOULD ATTEND:

SME Owners, Sales & Marketing Managers, Business Development Managers, Customer Service Managers

  REGISTRATION DETAILS

Registrations are processed on a first-come, first-served basis.